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Hainan Airlines

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Hainan Airlines

Hainan Airlines is an airline based in Hainan, China, which is the largest special economy zone in the country. It is also the largest air transport company in the country that is privately owned. It was established in 1989 and was originally known as Hainan Province Airlines. In 1993, it became the first joint-stock air transport enterprise in China and was then renamed Hainan Airlines. In 1998, it became the first Chinese airline to have share ownership in an airport, following its purchase of a 25% stake in Haikou Meilan International Airport.

The company behind Hainan Airlines, HNA group, also has investments in other airlines, including Beijing Capital Airlines, Lucky Air, Zest Airways, Tianjin Airlines, Hong Kong Airlines, Hong Kong Express Airways, and Yangtze River Express.

Hainan Airlines is represented by a stylistic rendering of the golden Peng as its logo. This is laid in front of a red background. The golden Peng is a giant bird symbolizing ‘great accomplishments’ and is revered in Chinese mythology.

Fast Facts

• English name: Hainan Airlines
• Chinese name: 海南航空公司
• Main hubs: Beijing Capital International Airport, Haikou Meilan International Airport
• Focus cities: Xi’an Xianyang International Airport, Taiyuan Wusu International Airport, Urumqi Diwopu International Airport, Guangzhou Baiyun International Airport, Shenzhen Bao’an International Airport, Dalian Zhoushuizi International Airport, Lanzhou Zhongchuan Airport
• Alliance member: n/a
• IATA code: HU
• ICAO code: CHH
• Call sign: CHINA HAINAN
• Headquarters: Hainan Airlines Co. Ltd., HNA Development Building, No. 7 Guoxing Road, Meilan District, Haikou, Hainan, China
• Frequent flyer program: Fortune Wings Club
• Official website: www.hnair.com
• Employee number: 65085

Introduction

Ranking

Hainan Airlines is the fourth largest airline in China in terms of fleet size. It recently surpassed Shenzhen Airlines, which used to be the fourth largest. Fleet size is considered as a valid approximation for all the other measurement parameters associated with a carrier including number of passengers carried and number of destinations served. It is still behind its main competitors, namely China Southern Airlines (currently the largest), Air China, and China Eastern Airlines.

Branches in China

Hainan Airlines has branches in various locations within China.

Hainan Airlines Branch Office

Address

Beijing

3F Grand China Building, 2 East 3rd Ring North Road, Chaoyang District, Beijing

Changchun Office

 

 

#9514, Redbuds Hotel, 5688 Renmin Dajie Street, Nanguan District, Changchun City 130021, Jilin Province 

Changsha Office

#1711 Diyi Dadao Building, 2 Wuyi West Road, Furong District, Changsha City 410002, Hunan Province

Chengdu Office

#909,9/F, Weisidun Lianbang Building, 19 Renmin South Road Sector 4, Chengdu City 610041, Sichuan Province 

Chongqing Office

21/F,Tianwangxing Building, 76 Xingguang Dadao Street, Gaoxin Park, Beibu Xinqu District, Chongqing City 420020

Dalian Office

14/F, Senmao Building, 147 Zhongshan Road, Xigang District, Dalian 116011

Fuzhou Office

#2621,Dihaoguoji Building, 151 Wusi Road, Fuzhou City

Guangzhou Office

#1407 Haihang Building, 8 Linhe Zhong Road, Guangzhou City 510610

020-85501625

020-85501625

Guilin Office

#407 Da Shijie Zhineng Xiezilou Building, 38 Zhongshan Zhong Road, Xiufeng District, Guilin City 541001, Guangxi Province  

0773-2868861
0773-2824884

0773-2845544

Guiyang Office

#2,16/F, Jingtiancheng Building, 8 Yanan Zhong Road, Yunyan District, Guiyang City 550001, Guizhou Province

0851-5213346
0851-5213389

0851-5213137

Haikou Office

East Sector, 7/F, Hainan Airlines Building, 7 Guoxingdadao Road, Haikou 570206

0898-66710274

0898-66710274

0898-66213977
0898-66230867

0898-65751737

Hangzhou Office

#1901,Building #1,Taidi Fangxin Building,35 Xihu Dadao Road, Hangzhou City

0571-87224270

0571-87291154

Harbin

48 Dashun Street, Kaifa District, Harbin City

0451-82330258

0451-82330258

Hefei Office

#2407 Zhidi Touzi Square, 200 Changjiang West Road, Hefei City 230001, Anhui Province 

Domestic Ticket Enquiries: 0551-5122838
Domestic Ticket Enquiries: 0551-5113509
International Ticket Enquiries:
0551-5112333
International Ticket Enquiries:
0551-5112046

0551-5118838
0551-5144737 (Fax)

Hohhot Office

#1013, 10/F, Shoufu Guangchang Xiezilou Building, 1 Zhongshan West Road, Huhhot 010020 

0471-6286900

0471-2200000

Jinan Office

#717, Building A, Lushang Guangchang Square, 19288 Jingshi Road, Lixia District, Jinan City Shandong Province

0531-66699910
0531-66699920

0531-66699920
0531-66699910

Kashgar Office

20 Jiefang South Road, Kashgar City 844000, Xinjiang Province 

0998-2532333
0998-2536222

 

Kunming Office

2/F,Hainan Airlines Hotel, 300 Huancheng West Road, Kunming City 650032

0871-3114708

0871-7113846

Lanzhou Office

18/F, Lanzhou Hainan Airlines Airport Hotel, 399 Jiayuguan West Road, Lanzhou 730020

0931-8166820
0931-8166821
0931-8166829
0931-8166777 (Fax)

0931-8166870

0931-8166880  (Fax)

Nanchang Office

#1106, Building A, Zhucheng Aosika Building, 757 Yangming East Road, Nanchang City 330077

0791-6291117

0791-6291117

Nanjing Office

40/F, Building D, Guoji Jinrong Zhongxin Centre, 1 Hanzhong Road, Nanjing City 210029

025-84480088

025-84480088

Nanning Office

#1712, F/17, Building 1, Ronghe Zhongyang Park, 29-1 Dongge Road, Qingxiu District,Nanning City 530022, Guangdong Province

0771-2862455  
0771-2862466

0771-2862488

Ningbo Office

Building #4, Fumao Building, 88 Haishu Dashani Street, Ningbo City 315040, Zhejiang Province 

0574-87063912

0574-87063901

0574-87063902

0574-87063900 (Fax)

Qingdao Office

E Sector, 10/F, Guangda Guoji Jinrong Center, 67 Xianggang West Road, Nan District, Qingdao City 266071, Shandong Provice

0532-83888805

0532-83888821

0532-83888825

0532-83888685

0532-83888805

0532-83888821

Sanya Office

2/F, Dongfang Building, Shangpin Street, Sanya City 572002, Hainan Province 

0898-88269819

0898-88279489

Shanghai Office

701BC,  Youli Guoji Building, 1158 Jiangning Road, Putuo District,Shanghai  200060

021-32512100

021-32512101

   

021-32512100

021-32512101

021-32512102 (Fax)

Shenyang Office

#1502 Lingying Wuye Building,  63 Zhonghua road, Heping District, Shenyang City 110001

024-23286588

024-89398680

Shenzhen Office

1/F, Shantian Building (located next to Shangbu Building), Nanyuan Road, Futian District, Shenzhen  518031, Guangdong Province 

0755-83661104

0755-83018835

Taiyuan Office

10/F, Shengtang Building, 36 Fuxi Street,Taiyuan City 030002, Shanxi Province 

0351-5282930

0351-5282931

0351-5282932

0351-5282938

0351-5282978

0351-5282979

Tianjin Office

219 Nanjing Road, Heping District, Tianjin City 300052

022-23263777

022-58087614

022-58369677

022-58369688

Urumqi Office

15/F, Shuma Gang Building, 5 Beijing South Road, High-tech Industrial Development zone, Zuanshi District, Urumqi 830011

0991-3685175

0991-2315195

Wenzhou Office

#1601, Building B,Jinhe Building, 335 Chezhan Dadao Road, Wenzhou City 325000

0577-88868184

 

Wuhan Office

#1210, Changhang Building, 69 Yanjiang Dadao Road, Jianghan District, Wuhan City 430021, Hubei Province 

027-82761193

027-82761194

027-82761198

027-82761191

Xi'an Office

#2402, Building B, Chuangye Guangchang Square, 48 Keji Road, High-Tech Industrial Development Zone, Xi’an 710075

 

029-88331952

029-88331985

029-84266666

029-84287905

Xiamen Office

#1108, 11/F, Lixin Square, 90 Hubin South Road, Siming District, Xiamen City 361000, Fujian Province 

0592-3679900

0592-3679900

Yichang Office

#201, Unit #1, 44 Hongxing Road, Yichang City

0717-6225656

 

Yinchuan Office

#603 Ningxia Baoye Shangwu Xinxi Building, 31 Zhongshan South Street, Xingqing District, Yinchuan City 75004, Ningxia Hui Autonomous Region 

0951-6082737

 

Zhengzhou Office

#1401,Unit #2, Fuyuan Gongyuan Apartment Complex, 16 Wei'er Road, Zhengzhou City 450003

0371-60396119

0371-68511226

Offices around the world

Hainan Airlines operate in international offices.

Africa and Middle East

Offices and working hours

Addresses

Dubai
(09::00-19:00)

Sharaf Building, Mankhool Road, Bur Dubai, P.O. Box:21593, Dubai, United Arab Emirates

Luanda
(09:00-18:00)

Rua António Pinto Predio N°97º Andar C, Maianga, Luanda, Angola

Asia Pacific

Offices and working hours

Addresses

Bangkok
(09:00-17:00)

179 Bangkok City Tower,5th Floor South Sathorn Road,Thungmahamek Sathorn,Bangkok 10120

Busan
(09:00-18:00)

3floor,Kyowon Bldg,1199-9,Choryang 3-dong Dong-gu,Busan,Korea.

Okinawa
(09:30-18:30)

9F,Kokuba Building,3-21-1 Kumoji,Naha

Phuket
(22:00-04:00)

 

Singapore
(09:00-18:00)

96 Robinson Road, SIF Building, #13-02, Singapore 068899

Taipei

19F,No.156,Sec.3,Minsheng E.Rd.,Taipei 105, Taiwan

Canada

Offices and working hours

Addresses

Toronto
(10:00-18:00)

Room 303, 6299 Airport Road, Mississauga, L4V 1N3, Ontario, Canada

Europe

Offices and working hours

Addresses

Berlin
(09:00-17:30)

Fritsche str 62, 10627 Berlin, Germany

Brussels
(09:00-17:00)

Hainan Airlines Brussels National Airport PO.Box39B-1930 Zaventem,Belgium

Budapest
(09:00-17:00)

H1075 Budapest Madach Imre u.13-14

Zurich
(09:00-17:30)

Muehlegasse 23 8001 Zurich, Zwitzerland

Russia

Offices and working hours

Addresses

Almaty
(09:00-18:00)

St. Mamie Dawa 29, Almaty, Kazakstan.

St. Petersburg
(10:00-18:00)

Russia-St.Petersburg-Nevsky prospekt No.30-Office 311, Postalcode – 191011

Moscow
(10:00-18:00)

Moscow city,novoslobodckaja street 4 Shopping centre<<Friendship>>in Moscow 3flour

Irkutsk
(09:00-17:30)

Tel.:79086421518

USA

Offices and working hours

Addresses

Seattle
(09:00-17:00)

Suite 1188,18000 International Boulevard,Seattle, WA 98188 USA

Main flights

Its regular international flights fly from Beijing to the following destinations:

• Almaty
• Toronto
• Berlin
• Brussels
• Zurich
• Seattle
• Novosibirsk
• St. Petersburg
• Moscow
• Luanda (with transfer in Dubai)

Other routes include:

• Haikou to Taipei
• Urumqi to Astana
• Sanya to Seoul
• Haikou to Bangkok
• Hangzhou to Bangkok
• Dalian to Singapore (via Hefei)

Within China, Hainan regularly flies to:

• Beijing
• Xi’an
• Dalian
• Ningbo
• Guangzhou
• Taipei

Major routes include:

Dep. - Arr.

From - To

Aircraft

10:50 - 12:00

Aksu - Urumqi

191

12:30 - 13:40

Aksu - Urumqi

ERJ

14:40 - 15:50

Aksu - Urumqi

191

15:50 - 17:00

Aksu - Urumqi

ERJ

18:40 - 19:50

Aksu - Urumqi

191

18:45 - 19:35

Aletai - Urumqi

ERJ

09:20 - 10:50

Anqing - Beijing

191

06:50 - 08:30

Beijing - Anqing

191

07:25 - 09:45

Beijing - Mudanjiang

738

07:30 - 10:00

Beijing - Manzhouli

738

07:30 - 10:00

Beijing - Ningbo

734

07:35 - 09:50

Beijing - Hailer

738

07:40 - 11:55

Beijing - Urumqi

738

07:40 - 10:35

Beijing - Xiamen

738

07:45 - 09:40

Beijing - Hefei

734

Other highlights

Hainan Airlines is also the first airline in China to be included in the seven 5-star airlines in the world as listed by Skytrax, which is an independent research firm and largest review and ranking site for the airport and airline industry. The carrier has over 3,000,000 accident-free flight hours since it was established in 1993.  This makes the airline one of the most popular in China, even though it is not the largest, and its accident-free record, which it has so far maintained for 18 consecutive years, is certainly a major driving force behind its popularity.

Hainan Airlines has also been credited for having the highest on-schedule flight records in the industry. The airline has also been continuously improving this record for the past 6 years.

Premium Economy Class

Hainan Airlines do not offer Premium Economy tickets.

Membership

Hainan Airlines has not joined a global airline alliance as of the moment, but it has already shown interest in becoming part of OneWorld.

Hainan Airlines expands its international reach mainly through codeshare agreements with several airlines including:

• Aerosvit Airlines
• Air Berlin, OneWorld member
• American Airlines, OneWorld member
• Brussels Airlines, Star Alliance member
• Etihad Airways
• EVA Air
• Hong Kong Express Airways
• Korean Air, SkyTeam member
• Rossiya Airlines
• Uni Air

Fleet and Destination

The Hainan Airlines fleet consists of 112 passenger aircraft including the following:

Airbus
A330-200, A330-300, A340-600
Boeing
737-300, 737-400, 737-700, 737-800, 787-8
COMAC
 C919
Dornier
 328

The aircrafts have an average age of 5.7 years. Its total fleet size is 113 plus an additional 33 orders.

Hainan Airlines has an order for 40 Boeing 787 Dreamliners, a long-range modest-capacity jetliner. This is expected to significantly expand the airline’s operations. It is set to arrive anytime soon.

Hainan Airline’s entire fleet services 500 routes from Hainan, including both domestic and international. It also operates nine locations on the mainland, aside from its charter services. It currently has seven airline bases in some cities in China, including Beijing, Taiyuan, Urumqi, Guangzhou, Dalian, Shenzhen, and Lanzhou. It also has an extensive network of flights that connect Asia to Europe, Africa, and America. All in all, it flies to more than 90 cities.

Luggage Allowance

Carry-on luggage

Domestic routes

Each passenger is allowed to bring one carry-on luggage per person; it should only weigh up to a maximum of 5 kgs. or 11.01 lbs. First and business class passengers have to meet the same weight requirement but can distribute the weight to two pieces of luggage. All carry-on luggage, regardless of class, should be within the following dimensions: 55cm (H) x 40cm (W) x 20cm (D).

China to USA route

Each passenger on the China to USA route is allowed to carry one piece of luggage into the aircraft. This should be within 10 kgs in weight and 115cm in overall size (H + W + D). The luggage should be stored in the overhead bin or under the seat in front of the passenger.

Other International routes

Passengers on international routes’ first and business class can carry two pieces of carry-on luggage per person, with a total weight limit of 10 kgs. The dimensions should be only up to 55cm (H) x 40cm (W) x 20cm (D). However, passengers who are transferring to an Alitalia flight have to meet the following dimensions: 55cm (H) x 35cm (w) x 25cm (D).

Checked luggage

Mainland China routes

Passengers on a route within Mainland China are allowed to check in two pieces of luggage for free, as long as the luggage meet the weight limits:

• Economy class – 20 kgs
• Fortune Wings Club member – additional 20 for Gold card members and additional 10 for Silver card members
• Infant passengers – 10 kgs, plus optional checked baby stroller or cradle, free of charge

Regional routes

Passengers on regional routes to Taiwan and Hong Kong are allowed to check in two pieces of luggage each. The following weight limits apply:
• Economy class – 20 kgs
• Fortune Wings Club member - additional 20 for Gold card members and additional 10 for Silver card members
• Infant passengers – 10 kgs checked luggage plus free baby stroller or cradle check in

International routes

Passengers on international Hainan Airlines flights can check in their luggage for convenience. However, the limitations on the allowable weight differ from continent to continent, so it is best to double-check with the airline prior to departure. The Hainan Airlines official website may also have a complete listing that passengers may refer to.

In-Flight Food

Hainan Airlines serves two kinds of meals for first and business class passengers: one Western and one Chinese dish. These are accompanied by desserts and beverages.

Economy class passengers are provided with standard yet internationalized Chinese fare, while beverages are limited to juice, coffee, tea, and hot or cold water. On some flights, special meals for children are available onboard even without prior request. However, if passengers have special dietary needs, they may request for vegetarian, HALAL, or other special meals as long as they make a reservation 48 hours prior to departure.

Special Services

Wheelchair service

Hainan Airlines offers complimentary wheelchair for airports and within the flight, but tickets should be purchased at least 48 hours prior to departure. They, however, are asked to present a health certificate issued by a physician. This should be issued within 72 hours prior to flight departure. This certifies that the bearer is in good enough health to travel by air. This is required before a complimentary wheelchair will be issued.

Passengers may also bring their wheelchairs into the flight, but they should also purchase their tickets at least 48 hours in advance.

Pregnant service

Pregnant passengers who are less than 34 weeks pregnant may travel as ordinary passengers, but if she is between the 34th and 36th weeks of pregnancy, she is required to present a health certificate issued by a licensed physician within 72 hours prior to flight departure. Pregnant women beyond 36 weeks of pregnancy are not allowed to travel on Hainan Airlines flights.

Frequent Flyer Program

Hainan Airlines’ frequent flyer program is the Fortune Wings Club, which it shares with its subsidiaries namely Hong Kong Airlines, Hong Kong Express Airways, Lucky Air, and China West Air. It is therefore possible for passengers to collect miles for Fortune Wings Club from all these airlines as well as from airlines that have codeshare agreements with Hainan Airlines. Members of the program can also earn miles by using their Hainan Airlines credit card.

Once a sufficient number of miles have been collected, members can be upgraded to Elite membership, which has two tiers, each with added benefits:

Gold
• Extra bonus miles +50%
• Priority in bookings and wait listing
• Guaranteed full price economy class ticket 48 hours before departure
• Free refund of Hainan Airlines flights before flight departure
• Check-in at First Class counter
• Extra baggage allowance of 20 kg or 1 piece
• First class lounge access
Silver
• Extra bonus miles +25%
• Priority in bookings and wait listing
• Free refund of Hainan Airlines flights before flight departure
• Check-in at Business Class counter
• Extra baggage allowance of 10 kg or 1 piece
• Business class lounge access

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