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Shenzhen Airlines

Shenzhen Airlines

Shenzhen Airlines is a major airline operating in China from Shenzhen in the Guangdong province. It serves both domestic and international flights and is one of the larger airlines in the country. The airline was founded back in November 1992, but it commenced operations almost a year later at September 1993. After some years of operation, it was able to obtain a significant share of the airline market in China, especially in domestic flights. It is now considered as a promising group in China civil airline. In 2010, Air China became a major stakeholder for the flag carrier after a former stakeholder for the airline declared bankruptcy and sold his shares. Air China is currently using Shenzhen Airlines to expand its presence in the southern China region.

When it was formed, the airline was specifically meant to focus on the Special Zone, which is oriented by market. This makes it easier for the airline management to optimize the airline and its marketing efforts. As a result, Shenzhen Airlines eventually became a leading company in terms of capacity and loading.

Now, its main principle is ‘Serve the mass, benefit the society.” In 1997, it was recognized for its customer satisfaction performance and was awarded by the China Quality Management Association.

Fast Facts

• English name:Shenzhen Airlines
• Chinese name: 深圳航空公司
• Main hubs: Guangzhou Baiyun International Airport, Nanjing Lukou International Airport, Shenyang Taoxian International Airport, Shenzhen Bao’an International Airport, Wuxi Shuofang Airport
• Focus cities: Taiwan Taoyuan International Airport
• Alliance member: Star Alliance
• IATA code: ZH
• ICAO code: CSZ
• Call sign: SHENZHEN AIR
• Headquarters: Shenzhen Bao’an International Airport, Bao’an District, Shenzhen, Guangdong, China
• Frequent flyer program: King Club
• Official website: shenzhenair.com
• Parent company: Air China Shenzhen International Holdings
• Hotline: 95080, 400-88-95080
• E-mail: wm@shenzhenair.com



Shenzhen Airlines is currently the fourth largest domestic carrier in China following China Southern, China Eastern, and Air China. It accounts for around 7% of flights in China. As of 2010, the airline was found to have carried a total of 16.5 million passengers, which saw an increase of 9% from the previous year.

Branches in China


Head office of Beijing

1/F,Building No.2,Zone 12,Head office, No.188,South Section of West Fourth Ring Road, Fengtai District

Xibahe Ticket Office

Block 4, No. 2, Xibaihexili, Chaoyang District

Cuiwei Ticket Office

1/F, Office Building, Cuiwei Building, Cuiwei Road, Haiding District

Bejing Zhongguancun Street Ticket Office

Lobby, Block C, World Fortune Centre, Zhongguancun Street E, Haiding District

Jinsong Ticket Office

Lobby, Block A, Fudun Center, No.58, Dongsanhuan North Road, Chaoyang District

Nation Trade Ticket Office

Room208, West 2/F, Zhuzong Building, No.25, Middle Dong San Huan Road, Chaoyang District

Yizhuang Ticket Office

East Lobby, 1/F,Dadi Guoji Shangwu Center, No. 18, Hongda North. Road, Economic Tech. Dev. Area, Chaoyang

Zhongxing Ticket Office

1/F, Zhongxing Building, No.19, Garden East Road, Haiding District

Xidan Ticket Office

Counter 6, West Aviation Mansion Chang'an Street

Airport Counter T2

Counter 22, 23, 2/ F, No. 2 Terminal Building, Capital Airport, Chaoyang District

Airport Counter T3

Counter LS01-02, No. 3 Terminal Building, Capital Airport, Chaoyang District

Yansa Shenzhenair Hotel

1/F, Shenzhenair Hotel, No.19, Xinyuanlixi,Chaoyang District


Xujiahui Ticket Office

Room 1107, North Building of Huiyin Square, No.2088, Huashan Road

Guangxi Hotel Ticket Office

No.176, Zhongning Road, Putuo District

Howard Johnson Plaza Hotel Ticket Office

Lobby, Howard Johnson Plaza Hotel, No.595, Jiujiang Road

Chenxun Ticket Office

No.633, Jinzhong Road

Huawei Ticket Office

Qianchang Building, No.450,Jinyu Road

Lujiazui Ticket Office

1M floor, China Insurance Building, No.168, east of Lujiazui Road

Beixinjing Ticket Office

Room 801, Taoyi Science and Technology Park, No.8, Tianshan Road

Zhongxing Ticket Office

F111E, ZTE, No.228, Bibo Road, Zhangjiang

Putong Airport Ticket Office

E Dao, No.5, Domestic Departure, Pudong Airport

Hongqiao Airport Ticket Office

Counter 307, opposite of the No.3 door of Terminal 2, Shanghai Hongqiao International Airport


Tianjin Sales Department

Room 801, B Zone, New Culture piazza, Weijin south road, Nankai District

Tianjin Airport counter

Counter 3, the right side of Departure Hall, 2/F, New Terminal


Chongqing Sale Department

No.7 Songqiao Road, Longxi Ave, Yubei District

Jiefangbei Ticket Office

Room29-11, New Chongqing Flat, New 18, Minzu Road, Yuzhong District

Keyuan Sale Department

No.3, Keyuan 1st Road, Jiulongpo District

Airport Counter 1

A Dao (opposite to Door 1), Jiangbei International Airport

Airport Counter 2

B Bao, Jiangbei International Airport


Sanjiang Counter

7/F, Building A, Xinzuyuan, Nonglin Road, Futian District

4/F, Building A, Xinzuyuan, Nonglin Road, Futian District

Chegongmiao Ticket Office

North of 1/F , 210 Building, Tairan industry zone, Chegongmiao

Fair Ticket Office

No.104, 1/F, Wuzhouxing Yuan, Xinwen Road

Noble center Ticket Office

Lobby of Noble center, Fuzhong 3rd Road, Futian District

Meilin Ticket Office

1/F, ShangMeilin Co.LTD, No.100, Meihua Road, ShangMeilin

Nanguang ticket office

West side, 1/F, Tianhong Shoping Mall, Shennan Middle Road, Futian District

Jingjiang Ticket Office

Ticket Center, 2/F, Shenzhenair Hotel, Shennan Middle Road, Futian District,

Wenwei Ticket Office

Business Center, 1/F, Block A, Lianhe square, Caitian Road, Futian district

Aihua Ticket Office

1/ F West, Aihua Building, Shennan middle road, Futian District

Shatoujiao Ticket Office

1/F, Block E, Guangqian shopping center, Haitao Road, Shatoujiao

Zhenye Ticket Office

Lobby,1/ F, Block A, Zhenye Building, No.2014, Baoan north road

Cuizu Ticket Office

Lobby,1/ F, Yicui Building, No.1058, Cuizu Road

Xinyuan Ticket Office

West of Tianhong Shopping Mall, East Door, Xinyuan Road, Luohu District

Three nine Ticket Office

Business Center,4/F, Shenzhen Three Nine trade company,No.1028, Beihuan Avenue ,Yihu Road

Sunshine Hotel Ticket Office

Room 808, Building B, Sunshine Hotel, No.1, Jiabin Road, Luohu District

Shekou Ticket Office

Lobby of Jiushen hotel, Shenkou

Nanhai Hotel Ticket Office

Business Center, 1/F, Nanhai Hotel, Shekou

Nanshan Ticket Office

1/F, pilot flat, Nanshan District

Science and technology Park Ticket Office

1/F, Block A, Shennan Garden, Science and technology Park

Xili Ticket Office

Lobby, 1/F, Block East, Dingxin Building, Liuxian Avenue, Xili

Qilin Village Ticket Office

Business center, VIP building, Qilin Village

Buji Ticket Office

Renrenle Supermarket, 1/F, Meidulanhaoting, East side of Buji Middle-school,Longgang District

Longgang Ticket Office

Shop No. 114, Block 8,Lijinghongdu, Longxiang Avenue, City Central, Longgang Town

Baoan Ticket Office

Lobby, 1/F, Square Building, Zone Nine, Baoan district

Xixiang Ticket Office

2/F, Boerlunuo Shoping Mall, Zone 48, Baoan new center

Shatoujiao Ticket Office

1/F, Block E, Guangqian shopping center, Haitao Road, Shatoujiao

Longhua Ticket Office

Shop No.28, 1st Building, Apple Garden, People North Road, Longhua Town

Airport Counter

Counter 47-51,2/F, Terminal B, Baoan Airport


Baiyun Ticket Office

Lobby, Block B, Suijing Building, No.581, Tangjing Street, Jichang Road

Liwang Ticket Office

Zone A, 1/F, Building No.1, M-zone Xiaoxiguang, No.97-99, Liwang Road, Liwang District

Yuexiu Ticket Office

Lobby Daxin Building, No.538, Dezheng North Road, Yuexiu District

Tianhe Ticket Office

Room104, 1/F, Tiancheng Square, No.344,Longkou East Road, Tianhe District,

Dongshan Ticket Office

Room 906, Huaxin Building east, Huangshi East Road,

Haizhu Ticket Office

Lobby, Nanyou Office Building, No.30, Jiangnan West Road, Haizhu Distirct

Baiyun Airport Ticket Office

Counter E15-18,No.3 door of departure

Panyu Ticket Office

No.363, Dexing Road, Shiqiao Town, Panyu District

Offices around the world

Shenzhen Airlines operates sales offices in various countries for the convenience of its international passengers. These offices are located in Malaysia, Vietnam, and Japan. The addresses are as follows:




26/F Yue Thai Commercial Bldg 128 Connaught Road Central Hongkong


6fl,1-5-7 Hommachi,Chuoku,Osaka,Japan



Ho Chi Minh

1st Floor, Riverview Tower, 7A Thai Van Lung, Dist.1, Ho Chi Minh City, Vietnam

1st Floor, Riverview Tower, 7A Thai Van Lung, Dist.1, Ho Chi Minh City, Vietnam

Kuala Lumpur

13th Floor,Plaza Osk,Janlan Ampang,50450 Kuala Lumpur

13th Floor,Plaza Osk,Janlan Ampang,50450 Kuala Lumpur



Wisma Tamara Lt.8#868 Jl. Jend. Sudirman Kav.24 Jakarta 12920 Indonesia


09-11, Maxwell House, No.20, Maxwell Road, Singgapore

Main flights

Domestic routes include Beijing, Shanghai, Wuhan, Nanjing, Harbin, Chengdu, and Haikou.

Dep. - Arr.

From - To


07:10 - 08:25

Beijing - Shenyang


07:15 - 09:00

Beijing - Xian


07:35 - 09:35

Beijing - Wuxi


07:45 - 09:40

Beijing - Nanjing


07:50 - 10:10

Beijing - Taizhou


08:00 - 11:05

Beijing - Shenzhen


08:20 - 10:15

Beijing - Xian


08:30 - 09:40

Beijing - Dalian


08:40 - 10:05

Beijing - Shenyang


08:55 - 10:50

Beijing - Changchun


08:55 - 10:20

Beijing - Dalian


09:00 - 10:55

Beijing - Nanjing


09:00 - 12:10

Beijing - Guangzhou


09:30 - 12:35

Beijing - Shenzhen


09:40 - 11:35

Beijing - Harbin


Other highlights

In 2000, the airline already had a capital of RMB 3 billion with 11 Boeing airlines, 2 subsidiaries, 6 foreign offices, and over 30 domestic routes flying from Shenzhen.


Shenzhen Airlines was recently accepted as a member of Star Alliance, although the membership will become official only in late 2012. The airline will therefore become the second Star Alliance member in China since Shanghai Airlines has left the alliance back in 2010. This membership will help expand the operations of the airline.

Shenzhen Airlines also has codeshare agreements with All Nippon Airways and Asiana Airlines, both of which are Star Alliance members. It is also connected with Kunming Airlines, Shandong Airlines, and Uni Airways.

Fleet and Destination

Shenzhen Airlines has a huge fleet of more than 100 Narrowbody airplanes, most of which are Boeing A320s and 737s. The entire fleet can be summed up in the table below:

Airbus A319


Airbus A320-200


Boeing 737-300


Boeing 737-700


Boeing 737-800


Boeing 737-900


Comac ARJ21-700


The entire fleet is used to operate a total of 137 pairs of domestic airports, 58 of which are Chinese airports. On top of this, Shenzhen Airlines serves 9 international routes. All in all its destinations count 74, including the following international cities:

From Shenzhen


Kuala Lumpur

Every day



Ho Chi Minh




Shenzhen Airlines also flies to Manila and Cebu in the Philippines from its Nanning Branch.

Luggage Allowance

Carry-on baggage

Passengers who travel via Shenzhen Airlines have to meet certain baggage restrictions. Free hand-carried baggage allowance for domestic flights are as follows:


Weight restriction


First class

5 kg


Business class

5 kg


Economy class

5 kg


There are also size limitations.

For international flights, the following restrictions apply:


Weight restriction


First class

5 kg

115 linear inch

Business class

5 kg

115 linear inch

Economy class

5 kg

115 linear inch

Checked baggage

For checked baggage, the allowances are as follows:


Adult ticket

Children ticket

First class

40 kg

40 kg

Business class

30 kg

30 kg

Economy class

20 kg

20 kg

In-Flight Food

Shenzhen Airlines is a full-service airline, so passengers are offered a meal or snack when flying with the airline. The in-flight food offers differ depending on the destination, the time of day, and the cabin in which passengers are traveling. Complimentary drinks, however, are available all throughout the flights.

Passengers with special dietary requirements have to make a request 24 hours before flight departure, so that the airline can provide for their needs. These special meals include:

• Baby/infant meal – Contains steamed eggs, fruit juice, rice soup
• Child meal – Prepared for passengers who are between 2 and 12 years old
• Vegan meal – Totally free from animal or animal by-products
• Fruit platter meal – Contains purely fresh fruits
• Salad meal – Fresh vegetable salad
• Seafood meal – Contains no non-seafood meat of any kind
• Diabetic meal – Meals for passengers who are diabetic; does not contain any kind of sugar
• High fiber meal – Contains nuts, vegetables, fruit, and high fiber bread
• Low fat meal – Prepared for passengers who need to reduce their fat intake
• Low sodium meal – Does not contain salt; prepared for those with hypertension
• Low protein meal – Meal with very low protein content

Special Services

Special services are provided for passengers who require it. These include children traveling alone, seniors traveling alone, and pregnant women.

For children traveling alone, the following guidelines apply:

• Children should be over 5 years of age and under 12 years of age to avail of the special service
• Children are allowed to travel on any itinerary including both direct and stopover transfer flights
• Parents or guardians are required to fill up a form and to provide necessary information, including contact details
• This special service should be requested for upon booking
• Parents or guardians are required to remain at the airport at least 15 minutes before the flight
• The child should be collected at the airport; the person collecting the child should be there at least 30 minutes before the arrival time.

For seniors traveling alone, the following guidelines apply:

• This service is free for seniors who are over 70 years of age
• The service applies to both direct or stopover itineraries
• Personal and contact information has to be provided
• The senior service should be requested for upon booking
• The person collecting the senior at the destination airport should be there at least 30 minutes prior to flight arrival.

Frequent Flyer Program

Shenzhen Airlines’ frequent flyer program is called King Club. Members of King Club can earn points every time they fly via a Shenzhen Airlines flight. Once enough miles are collected, they can upgrade their membership and enjoy additional benefits. However, Shenzhen Airlines passengers can also earn miles on the ANA Mileage Club, which also provides premium points.


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