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CITS running tour scam

Last updated by happyjohn at 2012/1/17; Destinations:

On  Friday January 13, 2012, my wife and myself departed for a 3 day tour of Hainan.
We were told that our plane from Shenzhen departed at 9PM. We were at the airport at 6:30PM only when we received or tickets did we find out the plane was scheduled to depart at 11:15PM and of course the plane was delayed one hour. So we waited not quite 6hrs for our plane.
The next morning when our tour bus picked us up at our hotel in Haikou, immediately one of the guides requested 240 yuan for the two of us. He was informed we had paid cash for the total trip and had a receipt which he was fully aware of.   Saturday night  after dinner at the hotel all the people ton our tour bus were given their keys to their room except for my wife and myself. My wife was told they wanted the 240  yuan and for two and one half hours they refused to give us our key. Only when we started to make our way to the hotel front desk, then they gave us our key. When I took a shower in this hotel room the water smelled of sulfur!
The next day the tour guides denied us entrance to a couple of the sights. That night Sunday we checked into out room took showers and went to sleep. In the morning when we woke I noticed some dark marks on an interior wall. There were decorative curtains and skirts on some of the wall. They were hiding a significant amount of back mold, that could be very toxic and can cause respiratory infections leading to death. When we informed our two guides and invited them to confirm the back mold they refused to look!
  We were dropped of at the Haikou airport at 6:15PM for our plane that was scheduled to depart at 11:10 pm but departed at 1:50AM.
  Two meals , on a scale of 1 to 10, a 5 and the other 7, I would rate a 2. I have been in China for 9 months and until this weekend I would rate all but 2, an 8 or above. Many meals we did not receive tea or even water.
  Of the three days we spent approximately 8 hours of actual sightseeing and the rest traveling and taken to sales presentations and shopping at overpriced stores, that people of the street would not enter as there only function was to take advantage of the bus tour travelers.
Thank you  CITS for the weekend !!!
 
If anyone can translate this into Chinese and send it to your friends and request they send it to their friends so this does not happen to them!!   
 

 

There are 21 comments on this topic

posted by "wendysong" at 2/2/2012 2:48:00 AM

Dear, I guess the reason they refuse to print the story is that this is not the complaint to them but to another travel agent. If Chinahighlight print this, shenlvguoji may think Chinahighlights do this on purpose while they are not. Anyway, hope your voice at least be heard by some people.

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posted by "happyjohn" at 2/1/2012 7:58:00 PM

I tried to copy the same story to Chinahighlights and after review they refused to print it. I guess they only print the good review or write them themselves. Also their tour include a visit to a jade manufacturing plant. Every tour includes this. It is to listen to a sales pitch for over priced Jade Jewelry, you can buy anywhere else for a third the price. i don't want to be taken shopping when I book a sightseeing tour!

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posted by "lotusblue" at 2/1/2012 7:37:00 PM

A bad tour experience really disappointed tourists. It's true that such kind things happen in today's China. i feel so sad!! But there are still some trustworthy travel agent like Chinahighlights, which I would love to highly recommend them. Just from customers' feedbacks one can see how excellent this company is. http://www.chinahighlights.com/ You can just have a look at it. (I did not mean to ad it or something like that, I just want to let foreign people know that there are still some trustworthy travel agents in China!!)

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posted by "116.19.248.*" at 2/1/2012 3:42:00 AM

This is the front of the hotel with the black mold.Here I am, an American and would love to travel and see as much of China as I can but with the bad experience I had I will do it on my own I will never take a bus tour again. This was not an isolated case. We booked a bus tour in Beijing to the Great wall for 30 yuan per person, for 4 hours at the Great Wall on the bus on the way we were told it was 90 yuan per person and we were there for 1.5 hours. I emailed tourism in Beijing and never received a response ! !! Just because of how bad I was treated they lost more money than it was worth. they will never get it. you treat people good and they will keep coming back, you treat them poorly they never come back and tell all their friends ! I will tour China with my Chinese wife, on my own. We are staying in Zhaoqing now. at a hotel for 1350 yuan, $215 USD / month.

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posted by "219.159.104.*" at 1/31/2012 9:03:00 PM

Happy John, I have not received any response from Tourism Burea yet, I will post to more web sites including Sanya Government web to inform people.

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posted by "happyjohn" at 1/20/2012 2:52:00 AM

It will never change !!I was the only one that refused to pay the additional cost on the bus !People think there is nothing they can do about it!If people would spread the word and the buses were near empty they would start treating us better. I will never take a bus tour in China again !!

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zptest replied at 8/9/2012 10:02:00 PM

me too

posted by "101.162.158.*" at 1/20/2012 1:00:00 AM

Just reading a travel story from 1993, things haven't changed for the tourist being ripped

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posted by "david" at 1/19/2012 8:41:00 PM

just click the link View 0 photo, or upload your photos. under the No Photo picture and you can upload your pictures or you can send your photos to medaviddeng@gmail.com

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posted by "happyjohn" at 1/19/2012 4:04:00 AM

don't know how to add photo's hear, if you send me your email I can!!

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posted by "david" at 1/19/2012 3:18:00 AM

I was wondering if you can share some photos.

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posted by "david" at 1/19/2012 2:08:00 AM

I have shared your story to my Facebook (https://www.facebook.com/medaviddeng ) and Twitter (@medaviddeng).

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posted by "happyjohn" at 1/18/2012 6:32:00 AM

THANK YOU UNCLECHINA

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posted by "happyjohn" at 1/18/2012 4:51:00 AM

please share this with as many friends as you can and ask them to share it with their friends. Save them the same frustration

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posted by "happyjohn" at 1/18/2012 3:44:00 AM

The Booking agency was Informed. My wife phoned the booking agent at least 6 times Saturday when we were denied our Hotel Room Key and Phoned them again early Monday morning to tell them about the Hotel room with black mold.

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posted by "unclechina" at 1/18/2012 3:43:00 AM

Hi, I called Sanya tourist complain number (12301), it is all in Chinese, I pressed 2 for complaining and I got no answer, I have filed the complain to Hainan Tourism Bureau and let's see whether anyone will contact me or will come to this site to response or not. Below is what I wrote to Hainan Bureau in Chinese.你好我是一个中国人,看到一个外国客人在中国旅游网(www.chinatravel.com)上发布了他们夫妻去海南(海口-三亚)旅游的不幸经历,非常难过。我尝试拨打12301,但是拨了“2”投诉以后,等了很久,没有人接听电话(2012-1-18,下午5点),希望旅游局有关人员能出面:1.认真调查此事,情况属实,请给予整顿。2.和客人联系,表示你们关注客人投诉。3.上中国旅游网www.chinatravel.com去公开道歉,免得毁坏中国、海南的旅游形象。具体投诉文章请点击这里:http://www.chinatravel.com/china-travel-story/story1340.htm 以下是客人投诉的原文,大概内容是:2012年1月13号,我们夫妻从深圳出发,到了海口,2012年1月13号,我们夫妻从深圳出发,到了海口。、导游一接到我们,就索要240元钱(我们已经在深圳支付了全部费用)。后来导游不给我们钥匙。第二天导游不让我们参观部分景点(其他客人去了)。我们告知导游酒店墙很脏并且发霉,可能会对人生命有危险,希望导游能告知酒店,可是导游也不予理睬。吃的餐也很差。我们是在深圳旅行社购买旅游的。深旅国际旅行社,黄先生是联系人:联系电话;0755-88824393 或 0755-88824351;手机13066828877;海南导游名字:王xx,手机:13807688517;三亚酒店:xin chen shangwu 酒店;

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221.7.151.* replied at 8/22/2012 8:39:00 PM

Best so far

posted by "unclechina" at 1/18/2012 3:03:00 AM

Thanks for giving the phone numbers. I have called the booking agency in Shenzhen and it looks like that they are not aware of it.

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posted by "happyjohn" at 1/18/2012 1:56:00 AM

he was fully aware of all what was happening as my wife called him manytime!

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posted by "happyjohn" at 1/18/2012 1:18:00 AM

Booking Agency…. shenlvguoji Booking Agent……..HuangPhone Number…0755-88824393 or 0755-88824351Cell phone………13066828877Guide’s Name…..WangCell Phone……….13807688517Sanya Hotel with black mold .. xin chen shangwu Hotel

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posted by "unclechina" at 1/17/2012 9:48:00 PM

Hello, Happy John, this is terrible! I want to assist you to make a complain to local tourism bureau in Hainan, or, on popular Chinese web site, but I need more information about the local travel agency or the agency that you purchased the tour. Can you please give me the name of the local travel agency or the agency you purchased the tour, and the tour guide name, the phone number if possible? By the way, CITS is not a brand; it is a “type” of travel agency in China which means China International Travel Service, travel agency meet certain criteria and paid one million yuan deposit to China Tourism Bureau will be qualified to handle international tourists and send Chinese people overseas. China C.I.T.S. is a brand with its head office in Beijing and branch offices in other cities.

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posted by "david" at 1/17/2012 9:08:00 PM

Sorry to hear of your bad experiance on your Hainan tour. I suggest people to choose a reliable travel agent. In this case you can make complain to your travel advisor or your travel agent.

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posted by "lotusblue" at 1/17/2012 7:41:00 PM

Oh, nightmare!Which branch of CITS did you cooperate with? You should tell the person in charge such kind of things, they should be responsible for that!

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