Alexander's Feedback on 11 Days Beijing, Xian, Shanghai, Guilin, Hong Kong Tour
Contribute by Alexander from Canada; Tour date: 12/23/2011
Dear Angela Gong,
We are in the process of booking a 10 night/11 day tour to China with your company. We are being assisted by Leon Long. He has been very patient with us. We have found him to be accommodating and quite helpful. We were looking at a few different tour companies and Leon won us over with his prompt service and his ability to understand our wants. When we come back from China we look forward to being able to tell you that the tour lived up to its billing. Thank you.
I am writing this letter to share with you how well our trip in China went. We had a magical time on our tour and you and your organization were important reasons that magic happened. Even before our trip started it was a pleasure dealing with you. You patiently answered all of our questions and helped us to customize our trip. We felt like we were listened to and well guided every step of the process. We felt like you were very upfront with us and there wound up being no hidden surprises.
We appreciated the extra help we got booking flights from Hong Kong into Beijing even though that wasn’t originally part of our tour agreement. Our tour started in Beijing where we were met by our guide Jeff. He proved to be a very outgoing. Beijing was our longest stay on our tour and Jeff was the perfect guide for us for those days. His English was very good and his knowledge and confidence as a guide were first rate. I think that what my family will remember the most about Jeff will be his marvelous sense of humour. He kept us smiling and engaged the whole time that we were in Beijing.
Our driver Gao Xie Min (I am sure that I have spelled this poorly and I apologize) was very friendly and very skilled at his job. Gao and Jeff were a wonderful duo and I am certain that you receive many good comments about them both. They went above and beyond to make sure that we were well taken care of.
Xi’an was our next stop. Alex met us at the airport and we immediately felt comfortable and well taken care of. He is a very nice man and he took very good care of us. His English was very good and we really enjoyed our time with him. Alex is clearly a well-informed guide and is good at getting along with people. Unfortunately he was unable to join us on the final day of our tour in Xi’an and so he arranged for Lee to help us out. She was a capable replacement though we did not have a chance to get to know her quite as well as we did Alex. We appreciated that she made sure that we got off onto the next stage of our journey safely. Mr. Wong was our driver and he navigated us safely through the hectic traffic of Xi’an. (I do wish that there had been seatbelts in the back seat of his vehicle, though).
When we landed in Shanghai we were met by Fiona. She was very friendly and had many stories to share with us. Fiona’s English was very good and her knowledge of her city was strong. We looked forward to our time with her as we learned her city. She was more than willing to be flexible in order to make our stay a good one. Our Shanghai driver (Mr. Dong?) was very capable and very friendly.
Our final stop on our China tour was Guilin. Lily was our guide. She was a knowledgeable guide for the area. Lily was flexible with the program and tried to make our Guilin stay a good one. Our driver (Mr. Yeung?) was very friendly and very capable. All of our guides were excellent at presenting us with local cuisine. They were respectful of our likes and dislikes.
The meals that we had in China were a very important part of our trip. If we had anything to complain about it would be that there may have been too much food.
Our stay in China was a very good one. With the limited amount of time that we had available to use it made sense to have a guided tour. When we explored the options China Highlights seemed to be our best choice.
Now that our tour is finished we can say that our trip was wonderful. Thanks go to you and your guides and drivers for making our time in China so wonderful.
Is this feedback helpful for you?
Alexander's Tour Reviews
Yuyuan Garden: very beautiful .tranquil
Oriental Pearl TV Tower: this was a "wow".The glass floor was fun
Shanghai Urban Planning Exhibition Hall: marvelous model!
Attitude & Services: very friendly and fun,very helpful
Knowledge of Subjects: she has lots of good stories to share
Command of English: very good .very understandable
Flexibility: easily fit in requests from our family
Local Arrangements: things were arranged very smoothly
Location: walking distance from Bund,Nanjing Rd
Room Comfort: very comfortable
Breakfast/Meals: good variety
Seagull Palace(Lunch): nice view
Xian City Wall with Rickshaw: No rickshaws this time of year.
Travel Advisor of This Tour
" My name is Leon. I worked as travel advisor for 9 years now. I gave advices to more 10000 tourists from all over the world for their trips to China and more than 2000 tourists booked China tour with my assistance. I travelled to most parts of China and it is my pleasure to help you for your trip to my beautiful country. "
- 11 Days Beijing, Xian, Shanghai, Guilin, Hong Kong Tour
- Tracking Code: L110905050
- Customers: Mr. Alexander
- Group Size: 4 people
- Nationality: Canada
- Duration: 11 days
- Tour Date: 12/23/2011
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