Jeff's Feedback on 12 Days Beijing, Xian, Lhasa, Shanghai, Suzhou Tour
Contribute by Jeff from United States; Tour date: 10/6/2011
Thanks for your kind note. Overall, my experience in China was wonderful. I hope you don't have the impression that I was unhappy about anything other than the medical care Jeff received in Lhasa. Your people were very kind and helpful, and I know you have no control over the hospital practices there. I'm just grateful that Jeff is now fine and that part is over! I really appreciated your concern and efforts to help and also the help of both Monica and Chumpa while we were there.
Jeff and I will complete the mystery shopper form together and send it to you very soon. We will also send you some photos of the fun we had together in China. It really was a great experience!
Thanks again for all you did to make our experience a good one. Even with Jeff's illness, this was a terrific trip and one with happy memories we will never forget!
Hi again, Sammi.
Jeff filled out the form last night while we were sitting together at his computer, but I could not see everything he wrote before he sent it. I hope you actually received the answers we wanted to send! Just to be clear, our experience with Suin Fei in Xi'an was wonderful. He was an excellent guide and did everything he could do to make our time there very enjoyable. We would strongly recommend him as a guide for others -he and Chumpa (in Lhasa) were the best guides of our trip. Suin Fei was very friendly and professional, spoke English very well, and tried very hard to help us in every way possible. Spending time with him was a pleasure! We actually hated to see him go when it was time to leave Xi'an. It would have been nice if he could have continued with us through the rest of the trip!
To answer your specific question: Both Suin Fei and the driver met us at the airport when we arrived. They both did an excellent job in every way.
Again, Sammi, I want you to know that our trip was excellent except for Jeff's illness, and we know you did everything possible to help us in that situation. I will recommend China Highlights to other travelers who want to go to China. It is clear that you take your job very seriously and are eager to make everything right for your customers. I have only positive feelings toward you and your staff. It is also very kind of you to take the time to follow up after the trip to check on Jeff's health. Along with being very professional, you also have become a concerned friend, and I really appreciate your kindness to both of us.
Please let me know if you need any other recommendations. I am glad to let people know about the excellent service you provide!
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Jeff's Tour Reviews
Tiananmen Square: Great at night!
Hutong Tour including the Bell Tower or the Drum Tower: Rickshaw ride was not very interesting.
Temple of Heaven: Very intersting! You should offer this on your tour plans.
The Mutianyu Great Wall(with round way cable car): Excellent! The toboggan slide should always be offerd. Fun!
Lama Temple: Intersting!
Summer Palace with boat Cruise and the Garden of Virtue and Harmony: Very beautiful! Liked the boat ride very much!
Beijing Olympic Green: Good to see birds nest.
Attitude & Services: very attentive to our requests.Helped with lost luggage. Very friendly.
Knowledge of Subjects: Needed more facts at points of interest.Give liitle history .Disappointing.
Command of English: Excellent!
Flexibility: worked with us to change schedule.
Local Arrangements: Excellent work making arrangements for us!
Location: Good choice to points of interest.
Service: Very good and attentive staff.
Room Comfort: Very nice room Great shower.
Breakfast/Meals: Not enough American choices.Good coffee.
Beijing Ba guo bu yi Restaurant(Lunch): Food was very spicy.
Xin Shuang Quan Restaurant(Lunch): Did Subway due to time needed to return to airport!
Jun Shun Ge Restaurant (Lunch): Better food than 1st day. Not as spicy!
Attitude & Services: mostly helpful and positive,bought medicine we needed
Knowledge of Subjects: seemed to know a lot
Flexibility: accomodated our wishes for weatern food
Local Arrangements: all ok
Service: did not provide wake-up call ,we missed dinner
Breakfast/Meals: Food looked old ,as if it had been set out for 3 days
Cleanliness: dirty capets ,chair covers dirty
The Terracotta Warriors and Horses: Second time here still fascinating
Xian City Wall with Bicycle: This was really fun
Attitude & Services: Our guide was excellent in every way!we highly recommend him to others
Local Arrangements: In xi'an,he did everything possible to help us
Room Comfort: Bed was very hard
Breakfast/Meals: Too much oil on eggs for us
Cleanliness: Found a piece of glass on floor-stuck to foot,did not cut ,luckily
Potala Palace: Lots of steps and unfortunately ,Jeff became very sick during our tour
Barkhor Street: we loved the open marked!
Attitude & Services: Chamba was excellent in every way!He saty with us at the hospital and translated for us.He helped in every wayhe could.He is a wonderful guide!
Room Comfort: Beds are very hard!
Travel Advisor of This Tour
" Hi, this is Sammi from China Travel. I had been working as a travel advisor for over 3 years now. During this period, I had traveled a lot in China. It is really a pleasure to give out suggestions to my clients and help to make their trip to China a better experience... "
- 12 Days Beijing, Xian, Lhasa, Shanghai, Suzhou Tour
- Tracking Code: SA110801004
- Customers: Mr. Jeff
- Group Size: 2 people
- Nationality: United States
- Duration: 12 days
- Tour Date: 10/6/2011
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