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Discover Alibaba and its Business Empire in Hangzhou

Hangzhou is a city with profound culture and history, also renowned for the Chinese e-commerce giant of its origin, Alibaba headquarter was in this city.

This exclusive tour illustrates what is happening to Alibaba’s nest city, where make Alibaba’s dreams into reality. You will visit Alibaba’s self-service mall and shop in its offline retail store Hema, which functions through robots, apps, and overhead conveyor belts, and have chance to try to buy some food and use mobile payment in the self-service supermarket.

About This Tours

  • Duration: 8 Hours
  • Availability : Depart on every day
  • Private Guided Tour
  • Guide Language : English
  • Easy Cancellation : Up to 14 days before departure: 100% full refund; 7 to 13 days before departure: 90% refund; 3 to 6 days before departure: 50% refund; 2 to 0 days days before departure: no refund

What To Expect

  • Alibaba’s self-service mall and shop in its offline retail store Hema
  • Have a view of the Alibaba Campus (outside)
  • Experience purchase with mobile payment
  • Lunch in Fly Zoo Hotel - robots replace most of human work
  • Hangzhou icon – boat ride on West Lake

Tour Itinerary

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The night before your tour: arranging a pickup time

We will send you an email with your guide’s name and contact number. Your local guide will call you between 7pm and 8 pm the night before tour for confirm the pickup time and place. If you don’t answer the phone, your guide will leave a message at the front desk.

If you don’t receive a call by 8pm or a message at your hotel desk, please call our office at +86-15978055067 for help.

8:30am - 1:30pm

8:30am Pick up from your hotel in Hangzhou - transfer to Alibaba headquarter (outside) – visit retail store Hema pay absolutely no cash – Taobao online shopping mall - self - service supermarket and buy something use mobile payment – enjoy lunch in the robot-service Fly Zoo Hotel. (5 hours)

Hangzhou in some ways living in Hangzhou like living in future. With Alipay’s no-cash lifestyle trend sweeping the world and its founder Jack Ma becoming a household name. You will have a view of the Alibaba Campus (outside), Your guide will tell about history and future idea of Alibaba online trade, the slogan of it is to make it easy to do business anywhere, aim to leverage the power of new technology to engage with their users and customers and operate in a more efficient way. You will get to know how his company Alibaba changed Hangzhou.

Then visit their smart technology business including self-service supermarkets and shop in its offline retail store Hema, pay absolutely no cash. You will also have a chance to use mobile payment to buy some snacks. Have fun in the online shopping mall that Alibaba built for its employees. Visit futuristic Fly Zoo Hotel, which designed by intelligent control technology. You will have lunch in the Fly Zoo Hotel and enjoy robot service.

Mobile Payment

Mobile Payment

Robot He Restaurant

Robot He Restaurant

Fly Zoo Hotel Bar

Fly Zoo Hotel Robot Bar

Alibaba Campus

Alibaba Campus

1:30pm - 4:00pm

West Lake ( 2 hours)

Head to the Hangzhou iconic site– West Lake in the downtown of Hangzhou, there are plenty of picturesque scenery to indulge in, take a relax boat ride on the lake and see the scenery on ¥1 bill, stroll around the park offered a great opportunity for people watching, it is best ways to get a feel for a culture.

Transfer back to your hotel after tour.

Scenery of 1 Yuan Bill

Scenery of 1 Yuan Bill

Boat Ride in West Lake

Boat Ride in West Lake

Price Per Person in US Dollars

1 Person 2 - 3 Person 4 - 5 Person 6 - 9 Person
$ 285 $ 165 $ 130 $ 116

* Price per Person in US Dollars 1 Person $ 123 The price may change during some festivals including Spring Festival, Tomb Sweeping Day, Labor Day (1st May), Mid- Autumn Day and National Day (1st-7th October).

* The price is subject to change based on exchange rate.

* An extra fee may be applied if there is a pickup or drop-off earlier than 09:00 or later than 19:00.

Price Inclusion

  • Private English-speaking guide service fee
  • Private transfer service with air-conditioned vehichle
  • All entrance tickets and meals listed above
  • Service charge and tax
  • China life tourist accident/casualty insurance
  • Luggage transfers


Price Exclusion

  • Airfare/train tickets/hotel/China visa
  • Any meals not listed above
  • Tips to the tour guide and driver
  • Personal expenses such as drinks, shopping and attractions that are not listed in the itinerary
  • Excess baggage charges and travel insurance
  • Extra fee may be applied if there is a pickup or drop-off earlier 09:00 or later than 19:00


Tour Code: HZALC-8

Tour Type: One Day Trips  (Private Tour)

from US $165 p/p

Price Details


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Last Minute Booking

For 48-hours last minute booking, please give us a call to check on tour availability.

  • +86-773-286-5632
  • service@chinatravel.com
  • For an authentic travel experience, contact one of our travel advisors. Our local experts are always ready to create a hassle-free tour for you.

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