Terms And Conditions
Using the chinatravel.com website indicates that you have read and agree to the following terms and conditions.
Content Overview
- Passport Information
- Payment
- Cancellation
- Itinerary Changes
- Risks and Insurance
- Responsibility
- Vehicle Standards
- Meal Standards
- Hotel Deposit
Passport Information
1. After receiving your payment, we’ll send a link for you to fill in your passport information, only once. If you need to fill in the information for separate trips, please tell us and we will send you extra links.
2. YOU MUST CHECK the passport information you supply and make sure it is correct. Otherwise, you may not be issued with your tickets and may incur extra fees. In that case, you will be solely responsible.
3. It is your responsibility to have a valid passport and (if necessary) visa.
Payment
China Travel provides clear details about the expected payment on a booking, including Deposit & Final payment - ways to pay: PayPal, credit cards, Alipay, WeChat Pay, and bank wire transfer.
Deposit & Final payment
A deposit that is equal to 10% of the total tour cost is required at the time of booking with China Travel. The final payment is required 30 days before departure for your tour.
Should the tour be booked within 30 days before departure for your China tour, full payment is required.
Methods of Payment We Accept
- 1. Visa or Master Card secure online payment via PayPal
- 2. Visa or Master Card by email
- 3. WeChat Pay and Alipay online
- 4. Wire transfer.
Cash payment and company checks are applicable upon special request, but personal checks cannot be accepted.
Click here to read the Methods of Payment page to learn more.
Cancellation
We deeply regret to learn of your decision to cancel your trip. We understand that various circumstances can lead to such a choice.
Please note the following cancellation penalties, which are determined based on the number of days between the date we receive your written cancellation notice and your scheduled departure date.
Cancellation Policy for Multiple City Tours (including Yangtze River Cruises)
- Cancellation 21 or more days before departure – You are eligible for a 100% refund of the amount paid, excluding any incurred expenses, such as the full cost of the Yangtze River Cruise (if applicable), penalties imposed by hotels, airlines, and rail, as well as fees charged by PayPal or banks (if applicable).
- Cancellation 15 to 20 days before departure – You are eligible for a 70% refund of the amount paid, excluding any incurred expenses, such as the full cost of the Yangtze River Cruise (if applicable), penalties imposed by hotels, airlines, and rail services, as well as fees charged by PayPal or banks (if applicable).
- Cancellation 8 to 14 days before departure – You are eligible for a 50% refund of the amount paid, excluding any incurred expenses, such as the full cost of the Yangtze River Cruise (if applicable), penalties imposed by hotels, airlines, and rail services, as well as fees charged by PayPal or banks (if applicable).
- Cancellation 0 to 7 days before departure – No refund will be provided.
- In the event of a no-show, 100% of the tour price will be charged.
Furthermore, we are unable to offer refunds for any unused services once the trip has commenced, regardless of the reason, including your unwillingness or inability to participate, early departure, late arrival, or missed tour days.
Cancellation Policy for Single City Tours
- Cancellations made 14 or more days before departure: 100% refund of all payments.
- Cancellations made 7 to 13 days before departure: 90% refund of all payments.
- Cancellations made 3 to 6 days before departure: 50% refund of all payments.
- Cancellations made 2 days or less before departure: No refund.
- No-shows will be charged 100% of the tour price.
We cannot provide refunds for unused services after the trip has commenced, regardless of your unwillingness or inability to participate, early departure, late arrival, or missed days on the tour.
Special Notes:
The terms for cancellation for tours of more than 10 people may vary from case to case. Please ask your travel advisor regarding the cancellation policy for a group of over 10 people.
Cancellation Policy for China Train Booking
China Railway’s cancellation policies vary for China Mainland trains and Mainland-Hong Kong trains. Once the tickets are issued, we need to retain USD 6 per ticket as a service fee.
Trains inside China Mainland:
- Cancellation is free if you cancel the tickets more than 8 days before the departure date, allowing for a full refund of the ticket price.
- China Railway will charge 5% of the ticket price if you cancel the tickets between 49 hours and 8 days before the departure date. We will refund 95% of the ticket price.
- China Railway will charge 10% of the ticket price if you cancel the tickets between 24 hours and 48 hours before the departure date. We will refund 90% of the ticket price.
- China Railway will charge 20% of the ticket price if you cancel the tickets less than 24 hours before the departure date. We will refund 80% of the ticket price.
Trains between Hong Kong and China Mainland:
- China Railway will charge 5% of the ticket price if you cancel the tickets 8 days or longer before the departure date. We will refund 95% of the ticket price.
- China Railway will charge 30% of the ticket price if you cancel the tickets between 49 hours and 7 days before the departure date. We will refund 70% of the ticket price.
- China Railway will charge 50% of the ticket price if you cancel the tickets less than 48 hours before the departure date. We will refund 50% of the ticket price.
Cancellation Policy for Attractions/ShowTicket Booking
If a confirmed ticket is non-transferable, and non-refundable even in cases of inclement weather.
Itinerary Changes
1. China Travel provides you with tailor-made itineraries. Occasionally these can be adjusted to meet your demands. We can adjust your itinerary for free if you change to alternatives of equal standard and quality.
2. Please note that otherwise, any extra payments caused by your changes will be added, including extra fares and ticket prices.
3. If you want to make a big change in your itinerary involving train or air tickets, you should first discuss it with your travel advisor. Any additional fees will depend on the dates you are traveling.
Risks and Insurance
1. You are not allowed to bring too much cash when entering China – no more than ￥20,000 would be best. It is recommended that you enter with a small amount of cash and then use an ATM or credit card in China.
2. China Travel provides free-of-charge China Life Tourist Accident/Casualty Insurance up to a maximum of $29,000 as part of our package, covering only accidents that happen in China. We still highly recommend that you purchase full coverage travel insurance from your own country.
See details about Travel Insurance from China Pacific Insurance (Group) Company.
Responsibility
1. China Travel shall not be liable for any loss, injury, or damage to person or property as a result of intervention by third parties, weather, theft, sickness, strike, acts of government or other authorities, civil disturbances, acts of terrorism, force majeure, war, quarantine, customs regulations, epidemics, criminal activity or anything else beyond our control.
2. China Travel reserves the right to alter itineraries or to cancel the tour prior to departure, if necessary, due to unexpected conditions.
3. China Travel reserves the right to alter or delete any content published on its websites for any reason, without prior notice.
4. China Travel reserves the right to modify or rescind the terms and conditions of tours in whole or in part, for any reason without notice at any time.
Please be noted:
1. You are over 18 years old.
2. You are solely responsible for any content you post on our website: including screen names, text information, graphics, photos, videos, profiles, or links.
3. You are responsible for all activities that occur under your screen name.
4. You are strictly forbidden to upload any content that contains viruses, insults, threats, political abuse, or pornography.
Vehicle Standards
Traveling safely is always our priority. By carefully selecting vehicles and drivers, we are much sure that the car we use during your China tour will meet up your requirements. All vehicles are air-conditioned and have comfortable seats. In China, the minibusses have seatbelts in the first and second rows.
We always provide a larger vehicle so that you have ample room to relax; our drivers are selected for their driving ability and knowledge. Similar vehicles are used throughout China, but we have listed the main cities below with the vehicles used.
- The vehicles will be assigned for you based on the final confirmation of the size of your group and the itinerary for your tour.
- If you have any specific requirements, please let us know ahead of time.
- The largest vehicle holds 49 passengers.
Meal Standards
We select specified local Chinese restaurants which are very popular among the local Chinese people. By moving from city to city during the tour, our guests can sample food that has local characteristics spicy, light, saltier, and so on.
Many tour operators use only tourist restaurants which are cheaper and save time on waiting as all meals are ordered in advance. On a rare occasion, China Travel has to use a tourist restaurant. This is done when a scenic spot is far away from the city or no suitable local restaurants are available.
Please understand that this is only done when no other option is available. The budget was tested by our previous clients, extra is not necessary at 98% situation.
Hotel Deposit
Most Chinese hotels will ask you for a deposit upon check-in. The amount required will vary, which may range from RMB 100 a night to RMB 800 per night. Hotels in Beijing charge the highest deposits.
The deposit can be paid in cash or by credit card. The hotel will process the credit card transaction and then process a credit at check out. A receipt is issued for cash deposits and you must present the receipt to obtain the refund of the deposit when you check out. The deposit is to cover minibar usage or similar usage of the chargeable items in the room or damage to the room.